Refund Policy
Thank you for choosing Vidyayan Eduventure Pvt Ltd ("we," "us," or "our") and using our website, encodingo.com, to purchase our paid coding courses and book sessions for coding and English. We want to ensure your satisfaction with our services, and we have developed this Refund Policy to outline our guidelines and procedures regarding refunds. By making a purchase or booking a session, you acknowledge and agree to the terms and conditions outlined in this Refund Policy.
1. Course and Session Refunds
1.1 Eligibility:
Refunds are applicable in the following situations:
- Technical Issues: If technical issues prevent you from accessing or completing the course/session, despite support efforts.
- Course or Session Cancellation: If we cancel due to unforeseen circumstances, a full refund or reschedule option will be offered.
1.2 Refund Requests:
Submit refund requests within 24 hours of purchase or session date. Include:
- Your name
- Email address used for booking
- Order or booking reference number
- Reason for refund request
We will review and respond within a reasonable timeframe. Late requests may not be considered.
1.3 Refund Process:
Approved refunds will be processed using your original payment method. Please allow 7-10 days for the amount to reflect.
2. Non-Refundable Items and Services
- Completed Courses or Sessions: No refunds once accessed or participated.
- Promotional Offers: Non-refundable unless otherwise stated.
- Third-Party Services: Refunds subject to respective providers' policies.
3. Limitations and Disclaimers
- No guarantee of specific outcomes or results from our programs.
- We are not responsible for delays or errors caused by third-party payment processors.
- We may modify, update, or discontinue courses/sessions without prior notice.
4. Changes to this Refund Policy
We reserve the right to update this policy at any time. Changes are effective immediately upon posting on our website. Continued use indicates acceptance of updated terms.
5. Governing Law
This Refund Policy is governed by the laws of [Insert jurisdiction]. Disputes shall be resolved exclusively in the courts of [Insert jurisdiction].
6. Contact Us
Email: support@encodingo.com
By making a purchase or booking a session, you signify your acceptance of this Refund Policy.
